|LOCATION||SERVICE LINE||CONTACT EMAIL||OFFICE HOURS|
|CHINA||+86 754 85517333||[email protected]||Mon. to Sat., 9:00 to 18:00(UTC +8)|
|U.S.A.||1-888-704-7869 ext 2||[email protected]||Sun. to Fri., 18:00 to 0:00(UTC -8)|
|Canada||SERVICE LINE||[email protected]||OFFICE HOURS|
|JAPAN||SERVICE LINE||[email protected]||OFFICE HOURS|
|EUROPE||SERVICE LINE||[email protected]||OFFICE HOURS|
|AUSTRALIA||SERVICE LINE||[email protected]||OFFICE HOURS|
Tip: If you bought your product from a GP TOYS authorized dealer, we would recommend that you contact them first with regards to technical support issues.
The flow only applicable to GP TOYS direct-sale store.
-USA: "GP Official", "YEGG", "GP direct", "PBMI"
-Europe: "GP Tech"
-Japan: "ドラーラーショップ", "モンモン趣味屋"
Tip: This flow chat is subject to change based on the process of local service centers. Thank you for your kind understanding
Enter keywords into the search box, for example: GP TOYS S911
There are so many sellers on amazon selling GPTOYS, choose your most favorite seller such as GP Direct or GP Official’s listing.
If you choose the GP Official Seller, you can use the $5 off promotional code of xxxxxxx. And then click the continue and finished the payment.
Please Contact Us , give us your need items & Qty.
When get your enquiry, our sales will quote with the shipping charges for you soon.
When get your enquiry, our sales will quote with the shipping charges for you soon.
If less than 45KGs, take Express, such as: DHL, FedEx, EMS etc, it's door to door service.
If more than 45KGs, take AIR Cargo, it's airport to airport service.
We also accept to arrange the shipment by yourself.
Our sales will send the proforma invoice with payment information for you, after get your shipping information.
Once paid, please inform us. Our sales will process your order & prepare the goods for you in advance. When your payment arrives, we will arrange the shipment for you immediately.
We will update the Tracking Number, AWB or B/L for you accordingly at the first time.
When get the goods, please confirm the receipt to our sales.
+1-888-704-7869 ext 2 (USA)
China and US based, neither voicemail nor recorded response - Get to speak to a real person now...
Got a specific requirement or request? Email our team now and get a fast response.
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND, and the customer must pay the return shipping costs.
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon.
Other retailers' after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of GP TOYS products is strictly prohibited.
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 90 days ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products
It begins the day you place your order.
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please contact us at [email protected].
● An Amazon order number for a purchase made through GP Direct and GP Official.
● A dated sales receipt from an authorized GP TOYS Reseller that shows a description of the product along with its price.
● If you made your purchase through GP Direct or GP Official, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized GP TOYS Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
Our major authorized Retailers are Hosim, Amosting, ToyJoy, NextX, Ctronics on Amazon.com. For more information, please contact us at [email protected].
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to 'Edit User Profile'.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Unless otherwise stated, gptoys.com and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You must not:
● Republish material from this website (including republication on another website), sell, rent or sub-license material from the website
● Show any material from the website in public
● Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
● Edit or otherwise modify any material on the website
● Redistribute material from this website except for content specifically and expressly made available for redistribution
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without gptoys.com's express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without gptoys.com's express written consent.
You grant to gptoys.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to gptoys.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or gptoys.com or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
gptoys.com reserves the right to edit or remove any material submitted to this website, or stored on gptoys.com's servers, or hosted or published upon this website.
This website is provided "as is" without any representations or warranties, express or implied. gptoys.com makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, gptoys.com does not warrant that:
● This website will be constantly available, or available at all; or
● The information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
gptoys.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
● To the extent that the website is provided free-of-charge, for any direct loss
● For any indirect, special or consequential loss
● For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if gptoys.com has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit gptoys.com's liability in respect of any:
● Death or personal injury caused by gptoys.com's negligence
● Fraud or fraudulent misrepresentation on the part of gptoys.com
● Matter which it would be illegal or unlawful for gptoys.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, gptoys.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against gptoys.com's officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect gptoys.com's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as gptoys.com
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Last Modified: 9/5/2013